Email to SMS Delays

Incident Report for Whispir - Status

Resolved

Issue resolved.

Posted Jan 04, 2022 - 12:20 AEDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Dec 09, 2021 - 21:33 AEDT

Identified

The issue has been identified and a fix is being implemented.

Posted Dec 09, 2021 - 20:54 AEDT

Update

We are continuing to investigate delays with inbound email processing which is affecting Email to SMS service.

Posted Dec 09, 2021 - 19:52 AEDT

Investigating

Please note that we are currently experiencing delays with email to SMS processing. The required operational teams have been engaged to investigate this as a matter of priority. We will provide a further updates here.

Posted Dec 09, 2021 - 18:20 AEDT

This incident affected: Australia Region (AU Instance) (SMS, Email).