System Status

All Systems Operational

Australia Region (AU Instance) Operational
Whispir API Operational
Whispir Web Application Portal Operational
SMS Operational
Email Operational
Australia Region (IT Instance) Operational
Whispir API Operational
Whispir Web Application Portal Operational
SMS Operational
Email Operational
Asia Region (AP1 Instance) Operational
Whispir API Operational
Whispir Web Application Portal Operational
SMS Operational
Email Operational
Whatsapp Operational
Asia Region (AP Instance) Operational
Whispir API Operational
Whispir Web Application Portal Operational
Email Operational
SMS Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

AU Instance - Upcoming Scheduled Maintenance Notification Aug 27, 2026 23:00 - Aug 28, 2026 02:00 AEST

Update - We are writing to inform you that the upcoming maintenance window in AU region has been postponed.

Original Date/Time: 30 July 2026, 23:00 AEST
New Date/Time: 27 August 2026, 23:00 AEST

If you have any questions or concerns, please don’t hesitate to contact our support team at support@whispir.com.
Jul 28, 2026 - 22:15 AEST
Scheduled - We wish to inform you that Whispir is scheduled for planned maintenance in your region.

Maintenance Window
Start Date & Time: 30 July 2026, 23:00 AEST
End Date & Time: 31 July 2026, 02:00 AEST
Duration: Up to 3 hours

What to Expect
During this time, our platform (Web, API) and messaging services (SMS, Email, Voice) will remain available. However, you may notice brief or intermittent delays as we upgrade services in the early stages of the maintenance. We’ve taken steps to minimise any disruption, and in most cases, you should experience no noticeable impact.

This maintenance is part of our ongoing commitment to improving the performance, security, and reliability of our services.

If you have any questions or concerns, please don’t hesitate to contact our support team at support@whispir.com.
Jul 07, 2026 - 19:31 AEST

Notification of Planned Network Maintenance - One NZ Sep 6, 2026 21:00 - Sep 7, 2026 04:00 AEST

This is to notify you that mobile operator One NZ has informed us that there will be a scheduled maintenance for their network infrastructure.

Please be informed that during the period specified below, network traffic will be rerouted through alternate paths to minimise the impact on customers. Although minimal to no disruption is anticipated, there remains a slight possibility of a single service interruption lasting approximately 5–10 minutes during the maintenance window.


Notification Details:

Impacted Services: MT/MO messages into One NZ Carrier

Start of Event: 2026-09-06, 23:00 NZST

End of Event: 2026-09-07 06:00 NZST


If the maintenance period is extended or rescheduled for any reason, we will advise you accordingly.
Posted on Aug 25, 2026 - 00:29 AEST

Notification of Planned Network Maintenance - One NZ Sep 13, 2026 21:00 - Sep 14, 2026 04:00 AEST

This is to notify you that mobile operator One NZ has informed us that there will be a scheduled maintenance for their network infrastructure.

Please be informed that during the period specified below, network traffic will be rerouted through alternate paths to minimise the impact on customers. Although minimal to no disruption is anticipated, there remains a slight possibility of a single service interruption lasting approximately 5–10 minutes during the maintenance window.


Notification Details:

Impacted Services: MT/MO messages into One NZ Carrier

Start of Event: 2026-09-13, 23:00 NZST

End of Event: 2026-09-14 06:00 NZST


If the maintenance period is extended or rescheduled for any reason, we will advise you accordingly.
Posted on Aug 25, 2026 - 00:35 AEST

Notification of Planned Network Maintenance - One NZ Sep 20, 2026 21:00 - Sep 21, 2026 04:00 AEST

This is to notify you that mobile operator One NZ has informed us that there will be a scheduled maintenance for their network infrastructure.

Please be informed that during the period specified below, network traffic will be rerouted through alternate paths to minimise the impact on customers. Although minimal to no disruption is anticipated, there remains a slight possibility of a single service interruption lasting approximately 5–10 minutes during the maintenance window.


Notification Details:

Impacted Services: MT/MO messages into One NZ Carrier

Start of Event: 2026-09-20, 23:00 NZST

End of Event: 2026-09-21, 06:00 NZST


If the maintenance period is extended or rescheduled for any reason, we will advise you accordingly.
Posted on Aug 25, 2026 - 00:36 AEST

Notification of Planned Network Maintenance - One NZ Sep 27, 2026 21:00 - Sep 28, 2026 04:00 AEST

This is to notify you that mobile operator One NZ has informed us that there will be a scheduled maintenance for their network infrastructure.

Please be informed that during the period specified below, network traffic will be rerouted through alternate paths to minimise the impact on customers. Although minimal to no disruption is anticipated, there remains a slight possibility of a single service interruption lasting approximately 5–10 minutes during the maintenance window.


Notification Details:

Impacted Services: MT/MO messages into One NZ Carrier

Start of Event: 2026-09-27, 23:00 NZST

End of Event: 2026-09-28, 06:00 NZST


If the maintenance period is extended or rescheduled for any reason, we will advise you accordingly.
Posted on Aug 25, 2026 - 00:38 AEST

Notification of Planned Network Maintenance - One NZ Oct 4, 2026 21:00 - Oct 5, 2026 04:00 AEDT

This is to notify you that mobile operator One NZ has informed us that there will be a scheduled maintenance for their network infrastructure.

Please be informed that during the period specified below, network traffic will be rerouted through alternate paths to minimise the impact on customers. Although minimal to no disruption is anticipated, there remains a slight possibility of a single service interruption lasting approximately 5–10 minutes during the maintenance window.


Notification Details:

Impacted Services: MT/MO messages into One NZ Carrier

Start of Event: 2026-10-04, 23:00 NZST

End of Event: 2026-10-05, 06:00 NZST


If the maintenance period is extended or rescheduled for any reason, we will advise you accordingly.
Posted on Aug 25, 2026 - 00:40 AEST

Aug 27, 2026

No incidents reported today.

Aug 26, 2026

AP1 - Upcoming Scheduled Maintenance Notification
Completed - The scheduled maintenance has been completed.
Aug 26, 03:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 00:00 AEST
Update - We are writing to inform you that the upcoming maintenance window in AP1 region has been postponed.

Original Date/Time: 28 July 2026, 22:00 SGT
New Date/Time: 25 August 2026, 22:00 SGT

If you have any questions or concerns, please don’t hesitate to contact our support team at support@whispir.com.
Jul 28, 22:12 AEST
Scheduled - We wish to inform you that Whispir is scheduled for planned maintenance in your region.

Maintenance Window
Start Date & Time: 28 July 2026, 22:00 SGT
End Date & Time: 29 July 2026, 01:00 SGT
Duration: Up to 3 hours

What to Expect
During this time, our platform (Web, API) and messaging services (SMS, Email, Voice) will remain available. However, you may notice brief or intermittent delays as we upgrade services in the early stages of the maintenance. We’ve taken steps to minimise any disruption, and in most cases, you should experience no noticeable impact.

This maintenance is part of our ongoing commitment to improving the performance, security, and reliability of our services.

If you have any questions or concerns, please don’t hesitate to contact our support team at support@whispir.com.
Jul 7, 19:28 AEST

Aug 25, 2026

No incidents reported.

Aug 24, 2026

No incidents reported.

Aug 23, 2026

No incidents reported.

Aug 22, 2026

No incidents reported.

Aug 21, 2026

Emergency Maintenance – IT Instance (Email Messaging Service)
Completed - The scheduled maintenance has been completed.
Aug 21, 23:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 21, 22:00 AEST
Scheduled - We wish to inform you that one of our service providers has notified us of emergency maintenance they are performing tonight at 22:00 AEST

Emergency Maintenance Window
Start Date & Time: 21 August 2026, 22:00 AEST
End Date & Time: 21 August 2026, 23:00 AEST
Duration: Up to 1 hour

What to Expect
During this time, our platform (Web, API) and messaging services (SMS, Email, Voice) will remain available. However, you may notice brief or intermittent delays with email processing of up to 2 minutes in the early stages of the maintenance. We’ve taken steps to minimise any disruption, and in most cases, you should experience no noticeable impact.


If you have any questions or concerns, please don’t hesitate to contact our support team at support@whispir.com.
Aug 21, 13:51 AEST
Network/Supplier Planned Service Maintenance - Asia Region
Completed - The scheduled maintenance has been completed.
Aug 21, 07:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 21, 04:00 AEST
Scheduled - Dear Customer,


This is to notify you that mobile operator M1 has informed us that there will be a scheduled maintenance for their network infrastructure.


Please be informed that due to a planned activity, there will be intermittent impact during the maintenance period for SMS - MO/MT, DR and BAS.


Notification Details:

Date: 21 & 27 Aug 2026

Time: 02:00 MYT - 05:00 MYT

Impact: (SMS - MO/MT, DR and BAS) will have intermittent impact during the maintenance period.


We will inform if the maintenance period is extended or rescheduled for any reason, we will advise you accordingly.
Aug 20, 21:45 AEST

Aug 20, 2026

No incidents reported.

Aug 19, 2026

No incidents reported.

Aug 18, 2026

No incidents reported.

Aug 17, 2026

No incidents reported.

Aug 16, 2026

No incidents reported.

Aug 15, 2026

No incidents reported.

Aug 14, 2026

No incidents reported.

Aug 13, 2026

SMS Delivery Degradation Affecting a Subset of New Zealand Traffic
Resolved - We have completed the migration of all impacted customers to temporary or permanent short code solutions, and this incident is now closed.

We will continue to work with affected customers on the migration of impacted short codes to new providers to support a long-term resolution.

If you have any questions, please contact our Support team at support@whispir.com.
Aug 13, 12:58 AEST
Monitoring - We have implemented a temporary workaround for affected customers, and service has been restored for those migrated to the alternative route. We continue to work closely with our provider to investigate and resolve the underlying issue. Monitoring remains in place, and we will provide further updates as they become available.

If you have any questions please contact our Support team at support@whispir.com.
Jul 31, 16:40 AEST
Investigating - We are investigating a carrier-side fault affecting SMS message delivery in New Zealand. The issue is isolated to a single carrier/provider and may impact Mobile Terminated (MT) and Mobile Originated (MO) messaging for customers using dedicated shortcodes associated with that carrier.

This issue does not affect all New Zealand messaging traffic or all New Zealand customers.

We are actively engaging with the carrier to restore normal service and are working on mitigations to minimise the impact on affected customers.

If you believe your service is impacted, please contact our Support team at support@whispir.com.

We will provide further updates as more information becomes available.
Jul 30, 10:46 AEST
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