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Australia Region (AU Instance) Operational
Whispir API Operational
Whispir Web Application Portal Operational
SMS Operational
Email Operational
Australia Region (IT Instance) Operational
Whispir API Operational
Whispir Web Application Portal Operational
SMS Operational
Email Operational
Asia Region (AP1 Instance) Operational
Whispir API Operational
Whispir Web Application Portal Operational
SMS Operational
Email Operational
Whatsapp Operational
Asia Region (AP Instance) Operational
Whispir API Operational
Whispir Web Application Portal Operational
Email Operational
SMS Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Notification of Planned Network Maintenance - One NZ (Rescheduled) Nov 16, 2026 20:00-22:00 AEDT

This is to notify you that mobile operator OneNZ has informed us that their previous scheduled maintenance for their network infrastructure has been rescheduled.

Please be informed that during the period specified below, SMPP services will be down and unavailable towards this destination. No other network destinations are affected by this event.

Notification Details:

Impacted Services: SMPP services into OneNZ

Original maintenance start time: 2026-11-10, 22:00:00 NZT
Original maintenance end time: 2026-11-11, 04:00:00 NZT

New maintenance start time: 2026-11-16, 22:00:00 NZT
New maintenance end time: 2026-11-16, 23:59:00 NZT


Impact: Service disruption will be up to 10 mins twice in this window.


We will email you at the beginning and end of the maintenance period.
Posted on Nov 11, 2026 - 21:24 AEDT

Nov 15, 2026

No incidents reported today.

Nov 14, 2026

Service Advisory: Email Support Disruption
Resolved - We’re pleased to confirm that the issue with email support related to Microsoft Outlook / Microsoft 365 has been successfully resolved. We have completed testing and confirmed that all functionalities are working as expected.

You may continue to contact us at support@whispir.com should you need any assistance.

Thank you for your patience and understanding.
Nov 14, 19:38 AEDT
Update - We are aware of a Microsoft service outage affecting email delivery and services that depend on Microsoft. All Soprano Group systems are available and operational. This event is limited to a third-party provider dependency.

What you may experience
Email Delivery: Messages to Microsoft-hosted inboxes maybe deferred before delivery. Mail is continuing to be sent and is not being dropped at this time.
Verification codes (2FA by Email): Codes sent to Microsoft-hosted addresses may be delayed.
Integrations, workflows and services: Anything that relies on Microsoft dependencies, such as SSO authentication or outbound emails to Microsoft domains, is expected to be affected.

Next Update
We will provide another update as soon as information becomes available.

Need help?
If you’re affected and need assistance, contact our support team via our Help Centre or phone for urgent assistance during this event.
Nov 13, 11:22 AEDT
Monitoring - We are currently experiencing email support disruptions due to an ongoing Microsoft Outlook / Microsoft 365 issue. This may cause delays in receiving and responding to support tickets.

Alternative Contact Channels:
Phone Support: Contact us directly for urgent assistance.
Help Center Live Chat: Reach us through our Help Center chat.

Our team is monitoring the situation and will resume normal email support once services are restored.

We apologise for the inconvenience and appreciate your patience.
Nov 13, 10:24 AEDT

Nov 13, 2026

Nov 12, 2026

No incidents reported.

Nov 11, 2026

Notification of Planned Network Maintenance - One NZ
Completed - The scheduled maintenance has been completed.
Nov 11, 02:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 20:00 AEDT
Scheduled - This is to notify you that mobile operator OneNZ has informed us that there will be a scheduled maintenance for their network infrastructure.

Please be informed that during the period specified below, SMPP services will be down and unavailable towards this destination. No other network destinations are affected by this event.

Notification Details:
Impacted Services: SMPP services into OneNZ
Start of Event: 2026-11-10, 22:00 NZT
End of Event: 2026-11-11, 04:00 NZT

We will inform you once the maintenance has been completed. If the maintenance period is extended or rescheduled for any reason, we will advise you accordingly.
Nov 3, 19:49 AEDT

Nov 10, 2026

Nov 9, 2026

No incidents reported.

Nov 8, 2026

No incidents reported.

Nov 7, 2026

No incidents reported.

Nov 6, 2026

No incidents reported.

Nov 5, 2026

No incidents reported.

Nov 4, 2026

No incidents reported.

Nov 3, 2026

No incidents reported.

Nov 2, 2026

No incidents reported.

Nov 1, 2026

No incidents reported.

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