System Status
Update - Service is up and expected to remain stable. Our partner carrier will continue to actively monitor the service in the following days
Jun 24, 08:31 AEST
Update - All tests made by our provider are successful. System is being closely monitored tonight.
Jun 24, 02:46 AEST
Monitoring - According to our partner carrier, their service is now stable and monitoring the traffic.
Jun 23, 16:08 AEST
Update - Our partner carrier is continuing to work on a fix for this issue.
Jun 22, 20:43 AEST
Identified - One of our partner carriers has reported an issue with delivery of SMS messages and are currently investigating as a high priority. Some recipients on the affected network may experience delays in SMS delivery.

Please contact Whispir Support if you have any questions (support@whispir.com).

Jun 22, 16:18 AEST
Australia Region (AU Instance) Operational
90 days ago
99.91 % uptime
Today
Whispir Classic - API Operational
90 days ago
99.95 % uptime
Today
Whispir Classic - Web Application Portal Operational
90 days ago
99.97 % uptime
Today
Workflows for Whispir Operational
90 days ago
99.62 % uptime
Today
SMS Operational
90 days ago
100.0 % uptime
Today
Email Operational
90 days ago
100.0 % uptime
Today
Australia Region (IT Instance) Operational
90 days ago
99.75 % uptime
Today
Whispir Classic - API Operational
90 days ago
99.89 % uptime
Today
Whispir Classic - Web Application Portal Operational
90 days ago
99.11 % uptime
Today
SMS Operational
90 days ago
100.0 % uptime
Today
Email Operational
90 days ago
100.0 % uptime
Today
NZ Region Degraded Performance
90 days ago
99.99 % uptime
Today
Whispir Classic - API Operational
90 days ago
99.95 % uptime
Today
Whispir Classic - Web Application Portal Operational
90 days ago
100.0 % uptime
Today
Workflows for Whispir Operational
90 days ago
100.0 % uptime
Today
SMS Degraded Performance
90 days ago
100.0 % uptime
Today
Email Operational
90 days ago
100.0 % uptime
Today
Asia Region (AP1 Instance) Operational
90 days ago
99.92 % uptime
Today
Whispir Classic - API Operational
90 days ago
99.95 % uptime
Today
Whispir Classic - Web Application Portal Operational
90 days ago
99.97 % uptime
Today
Workflows for Whispir Operational
90 days ago
99.62 % uptime
Today
SMS Operational
90 days ago
100.0 % uptime
Today
Email Operational
90 days ago
100.0 % uptime
Today
Whatsapp Operational
90 days ago
100.0 % uptime
Today
Asia Region (AP Instance) Operational
90 days ago
99.97 % uptime
Today
Whispir Classic - API Operational
90 days ago
99.89 % uptime
Today
Whispir Classic - Web Application Portal Operational
90 days ago
100.0 % uptime
Today
Email Operational
90 days ago
100.0 % uptime
Today
SMS Operational
90 days ago
100.0 % uptime
Today
Americas Region Operational
90 days ago
99.91 % uptime
Today
Whispir Classic - API Operational
90 days ago
99.95 % uptime
Today
Whispir Classic - Web Application Portal Operational
90 days ago
100.0 % uptime
Today
Workflows for Whispir Operational
90 days ago
99.6 % uptime
Today
SMS Operational
90 days ago
99.99 % uptime
Today
Email Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Scheduled Maintenance - IT instance Jun 30, 00:00-01:00 AEST
We will be performing scheduled maintenance during this time.

No downtime is expected and services will remain operational. There may be a period up to 10 minutes where some users may experience a slight increase in processing times.

Please contact Whispir Support if you have any questions (support@whispir.com).

Posted on Jun 15, 16:30 AEST
Upgrade to the Whispir AP instance to add additional functionality and operational efficiency.

What is the expected outage duration?
- 0:00 to 03:00 AEST (3 hours)

Will there be a service interruption and are we required to do anything?
- All Whispir services including the web user interface and all API endpoints will be unavailable during the change period.
- All message requests sent to Whispir during the scheduled maintenance period will not be processed.
- If you expect to be sending messages during the time of the scheduled maintenance we recommend that you make alternative arrangements.
- If you are performing any monitoring of Whispir API endpoints, depending on the nature and frequency of your monitoring you may receive alerts from your monitoring during the change period. This is to be expected.

What if I have messages scheduled to be sent during this time?
- They will be sent once services have been restored. Alternately, you can change your message scheduling via the platform if you wish to avoid the maintenance period.
- If you need assistance please contact your CSM or our Support Team and they will be happy to assist.

How will we know that the change has completed successfully?
- You will receive a notification when the change has been completed. You will then be able to the login to the Whispir platform and Whispir API endpoints will become available.

Do we need to do any PVT?
- Whispir will be performing a range of operational PVT however we encourage clients to perform their own PVT and contact our Support team in the event of any issues.

Posted on Jun 20, 14:39 AEST
Update - We will be undergoing scheduled maintenance during this time.
Jun 7, 11:19 AEST
Update - We will be undergoing scheduled maintenance during this time.
Jun 7, 09:29 AEST
Update - We will be undergoing scheduled maintenance during this time.
Mar 16, 10:15 AEDT
Scheduled - This is to inform you that we will be migrating our API endpoints to new IP address ranges.

Important - This is related but different to TLS (SSL) v1.2 Upgrade for web browser users. If you connect to the Whispir platform through an API, please read through the following actions needed to ensure you can continue using the Whispir platform via API.

What do you need to know?
Whispir is constantly working to ensure our platform is safe and secure so that we can provide the best possible service to our customers. Therefore, we are making some important changes to the TLS (SSL) protocol versions that Whispir supports.

As part of this uplift, we will also be performing the following actions
- Migrating our API systems to new AWS services, which will impact the IP address ranges you connect to.
- Decommissioning our legacy API systems (api.whispir.com), (apius.whispir.com) and (api-sni.whispir.com), which now are deprecated.

What are we doing?
Phase 1 (12th July 2022)
-We will be migrating our non-legacy API endpoints to new IP address ranges.

Phase 2 (11th October 2022)
- The use of TLS protocols v1.0 and v1.1 to access the Whispir API will be disabled. The minimum TLS protocol version will be set to v1.2.
- Our legacy API systems (api.whispir.com), (apius.whispir.com) and (api-sni.whispir.com), will be decommissioned.

Why are we doing this?
It is important for us to enhance the reliability of our APIs and ensure that we protect our valued customers from security vulnerabilities.


What actions must I take?
To avoid any possible disruption to your Whispir service, before 12th July 2022, follow the steps below to ensure that your API connections will not be impacted by our changes.

1. Ensure that you are connecting to the Whispir API using the correct regional endpoint

If you are accessing the API via api.whispir.com, this is a deprecated legacy endpoint and you must change your systems to access the correct regional endpoint.

The correct regional API endpoints are api.[region].whispir.com

Please refer to the full documentation here:
https://developers.whispir.com/ZG9jOjQwMjEyODc4-domains-and-ip-addresses

2. Confirm IP allowlist is correct (if applicable)
If you have implemented IP-based allowlisting (formerly known as whitelisting) you must ensure you have updated your IP allowlists to the new required IP ranges, and have a process in place to handle future updates.

Please refer to the full documentation here:
https://developers.whispir.com/ZG9jOjQwMjEyODc4-domains-and-ip-addresses

No action is required if you have implemented domain-based allow-listing, or have not implemented any allow-listing.

3. Test connectivity using test API endpoints
We have created temporary API endpoints for customers to test their systems against. These endpoints have an enforced minimum TLS version of 1.2 and are using the updated IP ranges.

Please note that these temporary endpoints connect to our production API services
Whispir Region Temporary Test Endpoint
AU https://tlstest.api.au.whispir.com
NZ https://tlstest.api.nz.whispir.com
AP https://tlstest.api.ap.whispir.com
AP1 https://tlstest.api.ap1.whispir.com
US https://tlstest.api.us.whispir.com
IT https://tlstest.api.it.whispir.com
EDU https://tlstest.api.education.whispir.com

Customers need to confirm that their applications and integrations can successfully connect to the appropriate API endpoint.

To test your connectivity, please follow the documentation below for the “List workspaces” API call, replacing the hostname with the appropriate test endpoint from the table above.
https://developers.whispir.com/b3A6Mzg5NDM5NzA-list-workspaces

If your connection is successful you will receive a response with a list of workspaces associated with your account.

For more information, please review Whispir’s support article:
https://help.whispir.com/en/articles/6034649-tls-ssl-v1-2-upgrade-for-api-users

Mar 15, 19:53 AEDT
Past Incidents
Jun 25, 2022

No incidents reported today.

Jun 24, 2022

Unresolved incident: NZ - SMS delays.

Jun 23, 2022
Jun 22, 2022
Jun 21, 2022
Resolved - Our partner carrier 2Degrees has resolved the issue with the delivery of SMS messages.
Jun 21, 20:03 AEST
Identified - One of our partner carriers has reported an issue with delivery of SMS messages and are currently investigating as a high priority.
Some recipients on the 2Degrees network may experience delays in SMS delivery.

Please contact Whispir Support if you have any questions (support@whispir.com).

Jun 21, 19:35 AEST
Jun 20, 2022

No incidents reported.

Jun 19, 2022

No incidents reported.

Jun 18, 2022

No incidents reported.

Jun 17, 2022

No incidents reported.

Jun 16, 2022

No incidents reported.

Jun 15, 2022

No incidents reported.

Jun 14, 2022

No incidents reported.

Jun 13, 2022

No incidents reported.

Jun 12, 2022

No incidents reported.

Jun 11, 2022

No incidents reported.