Update - We are aware of a Microsoft service outage affecting email delivery and services that depend on Microsoft. All Soprano Group systems are available and operational. This event is limited to a third-party provider dependency.
What you may experience
Email Delivery: Messages to Microsoft-hosted inboxes maybe deferred before delivery. Mail is continuing to be sent and is not being dropped at this time.
Verification codes (2FA by Email): Codes sent to Microsoft-hosted addresses may be delayed.
Integrations, workflows and services: Anything that relies on Microsoft dependencies, such as SSO authentication or outbound emails to Microsoft domains, is expected to be affected.
Next Update
We will provide another update as soon as information becomes available.
Need help?
If you’re affected and need assistance, contact our support team via our Help Centre or phone for urgent assistance during this event.
Nov 13, 2026 - 11:22 AEDT
What you may experience
Email Delivery: Messages to Microsoft-hosted inboxes maybe deferred before delivery. Mail is continuing to be sent and is not being dropped at this time.
Verification codes (2FA by Email): Codes sent to Microsoft-hosted addresses may be delayed.
Integrations, workflows and services: Anything that relies on Microsoft dependencies, such as SSO authentication or outbound emails to Microsoft domains, is expected to be affected.
Next Update
We will provide another update as soon as information becomes available.
Need help?
If you’re affected and need assistance, contact our support team via our Help Centre or phone for urgent assistance during this event.
Nov 13, 2026 - 11:22 AEDT
Monitoring - We are currently experiencing email support disruptions due to an ongoing Microsoft Outlook / Microsoft 365 issue. This may cause delays in receiving and responding to support tickets.
Alternative Contact Channels:
Phone Support: Contact us directly for urgent assistance.
Help Center Live Chat: Reach us through our Help Center chat.
Our team is monitoring the situation and will resume normal email support once services are restored.
We apologise for the inconvenience and appreciate your patience.
Nov 13, 2026 - 10:24 AEDT
Alternative Contact Channels:
Phone Support: Contact us directly for urgent assistance.
Help Center Live Chat: Reach us through our Help Center chat.
Our team is monitoring the situation and will resume normal email support once services are restored.
We apologise for the inconvenience and appreciate your patience.
Nov 13, 2026 - 10:24 AEDT
Australia Region (AU Instance)
Degraded Performance
Whispir API
Operational
Whispir Web Application Portal
Operational
SMS
Operational
Email
Degraded Performance
Australia Region (IT Instance)
Degraded Performance
Whispir API
Operational
Whispir Web Application Portal
Operational
SMS
Operational
Email
Degraded Performance
Asia Region (AP1 Instance)
Degraded Performance
Whispir API
Operational
Whispir Web Application Portal
Operational
SMS
Operational
Email
Degraded Performance
Whatsapp
Operational
Asia Region (AP Instance)
Degraded Performance
Whispir API
Operational
Whispir Web Application Portal
Operational
Email
Degraded Performance
SMS
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Notification of Planned Network Maintenance - One NZ (Rescheduled) Nov 16, 2026 20:00-22:00 AEDT
This is to notify you that mobile operator OneNZ has informed us that their previous scheduled maintenance for their network infrastructure has been rescheduled.
Please be informed that during the period specified below, SMPP services will be down and unavailable towards this destination. No other network destinations are affected by this event.
Notification Details:
Impacted Services: SMPP services into OneNZ
Original maintenance start time: 2026-11-10, 22:00:00 NZT
Original maintenance end time: 2026-11-11, 04:00:00 NZT
New maintenance start time: 2026-11-16, 22:00:00 NZT
New maintenance end time: 2026-11-16, 23:59:00 NZT
Impact: Service disruption will be up to 10 mins twice in this window.
We will email you at the beginning and end of the maintenance period.
Posted on Nov 11, 2026 - 21:24 AEDT
Please be informed that during the period specified below, SMPP services will be down and unavailable towards this destination. No other network destinations are affected by this event.
Notification Details:
Impacted Services: SMPP services into OneNZ
Original maintenance start time: 2026-11-10, 22:00:00 NZT
Original maintenance end time: 2026-11-11, 04:00:00 NZT
New maintenance start time: 2026-11-16, 22:00:00 NZT
New maintenance end time: 2026-11-16, 23:59:00 NZT
Impact: Service disruption will be up to 10 mins twice in this window.
We will email you at the beginning and end of the maintenance period.
Posted on Nov 11, 2026 - 21:24 AEDT