Resolved -
The issue has been resolved
All delayed Email ---> SMS messages have now been processed.
Oct 14, 22:08 AEDT
Update -
The issue has been identified and Technical teams are continuing to work processing message backlog
Current messaging is now operating as per normal
A portion of messages from 10:30 - 14:30 are still to be processed however they have been preserved and are being re-routed to force sending. Approx. 75% of these messages are now processed.
Next updated 2hrs.
Oct 14, 20:01 AEDT
Update -
The issue has been identified and Technical teams are continuing to work processing message backlog
Current messaging is now operating as per normal
A portion of messages from 10:30 - 14:30 are still to be processed however they have been preserved and are being re-routed to force sending. Approx. 35% of these messages are now processed.
Next updated 60mins.
Oct 14, 19:05 AEDT
Update -
The issue has been identified and Technical teams are continuing to work on fix
Current messaging is now operating as per normal
A portion of messages from 10:30 - 14:30 are still to be processed however they have been preserved and are being re-routed to force sending.
Next updated 60mins.
Oct 14, 17:45 AEDT
Update -
The issue has been identified and Technical teams are continuing to work on fix
Current messaging is now operating as per normal
A portion of messages from 10:30 - 14:30 are still to be processed however they have been preserved and are being re-routed to force sending.
Next updated 30mins.
Oct 14, 17:11 AEDT
Update -
The issue has been identified and Technical teams are continuing to work on fix
Current messaging is now operating as per normal
A portion of messages from 10:30 - 14:30 are still to be processed however they have been preserved and are being re-routed to force sending.
Next updated 30mins.
Oct 14, 16:24 AEDT
Update -
The issue has been identified and Technical teams are continuing to work on fix. New messaging is now operating as per normal. Some backlog messaging is now being manually re-routed to force sends.
Next updated 30mins.
Oct 14, 15:42 AEDT
Update -
The issue has been identified and Technical teams are continuing to work on fix. Remediation plan is currently being tested.
Next updated 30mins.
Oct 14, 15:04 AEDT
Update -
The issue has been identified and Technical teams are continuing to work on remediation.
Next updated 30mins.
Oct 14, 14:28 AEDT
Identified -
The issue has been identified and Technical teams are currently working on remediation.
Next updated 30mins.
Oct 14, 13:42 AEDT
Investigating -
Please note that we are currently experiencing delays in Email --> SMS processing within the AU Instance
Regular email and SMS remain unaffected
Incident Teams are currently investigating. Next update 30mins.
Oct 14, 13:11 AEDT