We’re reaching out to inform you of a planned scheduled maintenance on the AP1 Whispir platform. This activity is part of our ongoing technical strategy for improving the resilience of our database infrastructure, ensuring your data is secure.
Maintenance Window
Date and Time: Tuesday, 17 March 2026 19:00 UTC (Wednesday, 18 March 2026 03:00 SGT) Duration: Up to 1 hour
What to Expect
During the maintenance period, there will be a brief service interruption (up to 30 minutes) affecting access to the Whispir platform (Web, API) and messaging services (SMS, Email, Voice). Outside of this short period, the platform will remain fully operational.
We’ve taken extensive measures to minimize any disruption and ensure service continuity. This procedure is part of our commitment to a secured delivery of Whispir’s services.
If you have any questions or concerns, please contact our support team at support@whispir.com.
Warm regards, Whispir Team Posted on
Feb 18, 2026 - 18:30 AEDT
Resolved -
We’re pleased to share that the recent message delivery issue has now been fully resolved. All services are operating normally, and no further impact is expected.
Our team is continuing to investigate the underlying cause to ensure this does not occur again. Once the full investigation is completed, we will provide a detailed incident report for your reference.
Thank you for your patience and understanding. If you experience any additional issues, please don’t hesitate to contact our support team at support@whispir.com.
Best regards, Whispir Support Team
Feb 24, 12:03 AEDT
Investigating -
Dear Customer,
Please note that we are currently experiencing delays in message sendouts. The required operational teams have been engaged to investigate this as a matter of priority. We will provide a further update here within 30mins.
If you have any questions or concerns, please contact our support team at support@whispir.com.