System Status

All Systems Operational

Australia Region (AU Instance) Operational
Whispir API Operational
Whispir Web Application Portal Operational
SMS Operational
Email Operational
Australia Region (IT Instance) Operational
Whispir API Operational
Whispir Web Application Portal Operational
SMS Operational
Email Operational
New Zealand (NZ Instance) Operational
Whispir API Operational
Whispir Web Application Portal Operational
SMS Operational
Email Operational
Asia Region (AP1 Instance) Operational
Whispir API Operational
Whispir Web Application Portal Operational
SMS Operational
Email Operational
Whatsapp Operational
Asia Region (AP Instance) Operational
Whispir API Operational
Whispir Web Application Portal Operational
Email Operational
SMS Operational
Americas Region (US Instance) Operational
Whispir API Operational
Whispir Web Application Portal Operational
SMS Operational
Email Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Upcoming Scheduled Maintenance Notification – Part 1 of 2 Sep 22, 2025 10:10-10:20 AEST

We’re writing to let you know about a planned maintenance activity for the Whispir platform that will help us continue delivering a reliable and high-performing experience.

What to Expect
As part of this upgrade, we’ll be making significant improvements to our core database systems. This will involve two very brief service interruptions during the maintenance windows:

- One to prepare the system for the upgrade
- Another to complete the transition to the improved environment

These short pauses are necessary to ensure the integrity of your data and performance of our platform. During those short periods, the platform (Web, API) and messaging services (SMS, Email, Voice) will be unavailable. Outside of the maintenance windows the platform will be fully accessible.

We’ve taken extensive measures to minimise any disruption and ensure service continuity. This upgrade is part of our ongoing commitment to enhancing the speed, reliability, and scalability of Whispir’s services.

If you have any questions or concerns, please contact our support team at support@whispir.com.

Warm regards,
The Whispir Team
Posted on Sep 09, 2025 - 16:38 AEST

Upcoming Scheduled Maintenance Notification – Part 2 of 2 Sep 23, 2025 09:00-09:10 AEST

Update - We will be undergoing scheduled maintenance during this time.
Sep 09, 2025 - 16:49 AEST
Scheduled - We’re writing to let you know about a planned maintenance activity for the Whispir platform that will help us continue delivering a reliable and high-performing experience.

What to Expect
As part of this upgrade, we’ll be making significant improvements to our core database systems. This will involve two very brief service interruptions during the maintenance windows:

One to prepare the system for the upgrade

Another to complete the transition to the improved environment

These short pauses are necessary to ensure the integrity of your data and performance of our platform. During those short periods, the platform (Web, API) and messaging services (SMS, Email, Voice) will be unavailable. Outside of the maintenance windows the platform will be fully accessible.

We’ve taken extensive measures to minimise any disruption and ensure service continuity. This upgrade is part of our ongoing commitment to enhancing the speed, reliability, and scalability of Whispir’s services.

If you have any questions or concerns, please contact our support team at support@whispir.com.

Warm regards,
The Whispir Team
Sep 09, 2025 - 16:49 AEST

Upcoming Scheduled Maintenance Notification Oct 2, 2025 06:00-09:00 AEST

We wish to inform you that Whispir is scheduled for planned maintenance in your region
Maintenance Window
Date: October 2, 2025
Time: 04:00 – 07:00 SGT
Duration: Up to 3 hours

What to Expect
During this time, our platform (Web, API) and messaging services (SMS, Email, Voice) will remain available. However, you may notice brief or intermittent delays as we upgrade services in the early stages of the maintenance. We’ve taken steps to minimise any disruption, and in most cases, you should experience no noticeable impact.

This maintenance is part of our ongoing commitment to improving the performance, security, and reliability of our services.

If you have any questions or concerns, please don’t hesitate to contact our support team at support@whispir.com.

Warm regards,
The Whispir Team
Posted on Aug 29, 2025 - 19:01 AEST
Sep 18, 2025

No incidents reported today.

Sep 17, 2025
Australian Region: Web Portal Template Loading Issues Reported
Resolved - This problem has now been resolved.

If you have any follow-up questions or require further assistance, please don’t hesitate to contact our support team at support@whispir.com.
Sep 17, 11:33 AEST
Update - We are continuing to monitor for any further issues.
Sep 17, 11:04 AEST
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 17, 11:04 AEST
Identified - We’ve identified the root cause of the issue and are actively working on a solution. At this stage, the impact appears to be limited to specific customer use case scenarios. If you have any questions or concerns, please reach out to us at support@whispir.com.
Sep 17, 10:31 AEST
Investigating - We found an issue with the template not loading in the platform. The Web Portal remains accessible, and all other functionality is operating as expected. Our team is actively working to identify the root cause.

If you have any questions or concerns, please don’t hesitate to contact us at support@whispir.com.
Sep 17, 10:28 AEST
Scheduled Maintenance - Australian AU region
Completed - The scheduled maintenance has been completed.
Sep 17, 03:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 00:00 AEST
Scheduled - Planned Maintenance Notification
We’re getting in touch to let you know about a scheduled maintenance window for your region.

Maintenance Details
Date: Wednesday, 17 September 2025
Time: 12:00am – 3:00am AEST
Duration: Up to 3 hours

What to Expect
During this time, our platform (Web, API) and messaging services (SMS, Email, Voice) will remain available. We have taken steps to avoid impact to your Whispir services. This communication is for your awareness only.

This maintenance is part of our ongoing commitment to improving the performance, security, and reliability of our services.

If you have any questions or concerns, please don’t hesitate to contact our support team at support@whispir.com.

Warm regards,
The Whispir Team
Aug 22, 15:34 AEST
Sep 16, 2025

No incidents reported.

Sep 15, 2025
Australian Region: Web Portal Template Loading Issues Reported
Resolved - This problem has now been resolved.

If you have any follow-up questions or require further assistance, please don’t hesitate to contact our support team at support@whispir.com.
Sep 15, 19:29 AEST
Monitoring - We have implemented a hot fix, and we are presently monitoring the usage of the platform.

If you have any questions or concerns, please don’t hesitate to reach out to us at support@whispir.com.
Sep 15, 19:14 AEST
Identified - We’ve identified the root cause of the issue and are currently deploying a hotfix to the affected region. This update will be applied seamlessly, with no disruption to services.

Once the fix is in place, we’ll conduct regression testing to validate the resolution. We’ll provide a further update once the issue has been fully resolved.

If you have any questions or concerns, please don’t hesitate to reach out to us at support@whispir.com.
Sep 15, 18:28 AEST
Update - We’re continuing to investigate the reported issue.

The Web Portal remains accessible, and all other functionality is operating as expected. However, we’ve observed that templates within Message Studio are loading slowly, and in some cases, not loading at all. Our team is actively working to identify the root cause.

If you have any questions or concerns, please don’t hesitate to contact us at support@whispir.com.
Sep 15, 17:11 AEST
Investigating - Recently, we found an issue with the template not loading in the Platform. Our developers and engineering teams are actively working to resolve this quickly.

Should you have any questions or concerns, please feel free to reach out to our team at support@whispir.com.
Sep 15, 16:54 AEST
Sep 14, 2025

No incidents reported.

Sep 13, 2025

No incidents reported.

Sep 12, 2025

No incidents reported.

Sep 11, 2025

No incidents reported.

Sep 10, 2025

No incidents reported.

Sep 9, 2025

No incidents reported.

Sep 8, 2025

No incidents reported.

Sep 7, 2025

No incidents reported.

Sep 6, 2025

No incidents reported.

Sep 5, 2025

No incidents reported.

Sep 4, 2025

No incidents reported.

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