Whispir - Status Status

System Status

All Systems Operational

Australia Region (AU Instance) Operational

Whispir API Operational

Whispir Web Application Portal Operational

SMS Operational

Email Operational

Australia Region (IT Instance) Operational

Whispir API Operational

Whispir Web Application Portal Operational

SMS Operational

Email Operational

New Zealand (NZ Instance) Operational

Whispir API Operational

Whispir Web Application Portal Operational

SMS Operational

Email Operational

Asia Region (AP1 Instance) Operational

Whispir API Operational

Whispir Web Application Portal Operational

SMS Operational

Email Operational

Whatsapp Operational

Asia Region (AP Instance) Operational

Whispir API Operational

Whispir Web Application Portal Operational

Email Operational

SMS Operational

Americas Region (US Instance) Operational

Whispir API Operational

Whispir Web Application Portal Operational

SMS Operational

Email Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Scheduled Maintenance - AP Region Nov 27, 2024 07:00-10:00 AEDT

To maintain the highest standards and ensure the availability of our services, we would like to inform you that Whispir is scheduled for planned maintenance in the AP region on November 27, 2024, from 07:00 to 10:00 AEDT.

During this maintenance window, you may experience brief service interruptions or minor disruptions. Our team will work diligently to complete the maintenance as quickly as possible and minimize any downtime. We will keep you updated throughout the process. While we anticipate only a minor outage, we recommend taking any necessary precautions to mitigate potential impact on your services.

If you have any questions or concerns about this scheduled maintenance, please feel free to reach out to us at support@whispir.com.
Posted on Nov 13, 2024 - 22:59 AEDT

Scheduled Maintenance - US Region Dec 3, 2024 16:00-19:00 AEDT

To maintain the highest standards and ensure the availability of our services, we would like to inform you that Whispir is scheduled for planned maintenance in the US region on December 3, 2024 from 16:00 to 19:00 AEDT.

During this maintenance window, you may experience brief service interruptions or minor disruptions. Our team will work diligently to complete the maintenance as quickly as possible and minimize any downtime. We will keep you updated throughout the process.

If you have any questions or concerns about this scheduled maintenance, please feel free to reach out to us at support@whispir.com.
Posted on Nov 19, 2024 - 17:21 AEDT

Past Incidents

Nov 21, 2024

Message processing issues in the US region

Resolved - This incident has been resolved.
Nov 21, 09:00 AEDT

Update - We are continuing to monitor for any further issues.
Nov 21, 08:08 AEDT

Monitoring - We wanted to inform you that our team has implemented a fix to address the issue. Our team is monitoring it to ensure the resolution is effective and that the system operates smoothly.

We greatly appreciate your patience and understanding as we work to ensure everything functions as expected. If you encounter any issues, please do not hesitate to reach out to our support team at support@whispir.com
Nov 21, 08:07 AEDT

Update - We are continuing to investigate this issue.

We have updated the impacted services to clarify that the outage is based in the United States and not in Australia. If you are unsure, please refer to the affected service components in your region.

We apologise to those who use our Australian-based region. Today's outage communications mistakenly indicated that the AU-based services were disrupted when, as noted in the initial communication summary, the issue was in our US region.

We have corrected these communications; however, we regret that incorrect notification warnings were published. This error will be addressed in our post-incident review, as we strive to identify opportunities for improvement.
Nov 21, 07:27 AEDT

Update - Our technical teams are continuing to investigate the root cause and are working diligently to resolve the problem as quickly as possible.
Nov 21, 07:10 AEDT

Update - We are continuing to investigate this issue.
Nov 21, 06:17 AEDT

Investigating - We have identified an issue in sending messages in the US instance. Our technical teams are working on this to resolve the issue.

We apologize for any inconvenience this may have caused and appreciate your patience and understanding. If you have any further questions or concerns, please do not hesitate to reach out to our support team at support@whispir.com
Nov 21, 06:17 AEDT

Nov 20, 2024

No incidents reported.

Nov 19, 2024

No incidents reported.

Nov 18, 2024

No incidents reported.

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

Emergency Maintenance - AU Region

Completed - The scheduled maintenance has been completed.
Nov 15, 01:00 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 00:00 AEDT

Scheduled - We wish to inform you that Whispir has scheduled an emergency maintenance window on 15th November 2024, from 00:00 AM to 1:00 AM AEDT. We do not anticipate any service impact during this time.

Thank you for your understanding as we continue to ensure the highest standards of service.
Nov 14, 15:30 AEDT

Nov 14, 2024

No incidents reported.

Nov 13, 2024

Emergency maintenance is required for Whispir’s infrastructure in the AU region

Completed - The scheduled maintenance has been completed.
Nov 13, 02:00 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 00:00 AEDT

Update - We apologise for the confusion in our initial maintenance notification, which mistakenly referred to October instead of November in its description. This error has been corrected, and you can find the updated information on our maintenance status page at status.whispir.com. Please note that the planned maintenance is scheduled for Wednesday, November 13th, starting at 00:00 AEDT.
Nov 7, 14:03 AEDT

Scheduled - We are planning an emergency maintenance activity for our infrastructure in the Australian (AU) region on Wednesday, November 13th, starting at 00:00 AEDT. This upgrade and enhancement work is a direct response to recent service issues in the region that have affected message processing.

During this maintenance window, we expect the work to be transparent and not disrupt your platform usage. However, there may be instances where you need to refresh your web page if your browser session becomes unresponsive. Additionally, there might be a brief delay in messaging reporting during this time, but this will be limited to a short period within the maintenance window. Our dedicated technology team will work diligently to complete the maintenance as quickly as possible and will make every effort to minimise any planned downtime. We will provide updates on our progress throughout the maintenance period.

If you have any questions regarding this upcoming maintenance, please do not hesitate to contact us at support@whispir.com.
Nov 6, 16:57 AEDT

Nov 12, 2024

Intermittent connectivity issues impacting all Whispir regions

Resolved - We have now classified this problem as resolved.

After resolving today's issue, we continued to receive reports of problems affecting individual users. However, we found that these cases were related to local issues. In most instances, clearing the browser cache and, in a few rare cases, performing a DNS flush resolved the problems. We recommend following the instructions below if you are still experiencing these issues. If you require any assistance, don’t hesitate to reach out to support@whispir.com.

To help resolve browsing issues, try clearing your browser cache and flushing your DNS cache.
For Windows users, open your browser’s settings (in Chrome, Edge, or Firefox), navigate to Clear browsing data, and select options to clear cookies and cached images/files. To flush the DNS, open the Command Prompt as Administrator, type ipconfig /flushdns, and hit Enter.
For macOS users, clear the browser cache by going to your browser’s settings (Safari, Chrome, or Firefox) and choosing Clear browsing data or Manage Website Data. To flush the DNS, open the Terminal, type sudo dscacheutil -flushcache; sudo killall -HUP mDNSResponder, and press Enter. If prompted, enter your password to proceed.

These steps should improve connectivity and help resolve issues with outdated cache data.
Nov 12, 14:27 AEDT

Monitoring - The issue has been resolved, and all services are operating normally. If you are still experiencing issues logging in, please try clearing your browser cache and cookies.

If the problem persists, don’t hesitate to reach out to support@whispir.com for further assistance. Thank you for your patience.
Nov 12, 13:34 AEDT

Identified - The issue has been identified, and recovery actions were performed approximately 25 minutes ago with our service provider. These changes will take some time to reflect on the global domain resolvers.

We apologise for any inconvenience this may have caused and appreciate your patience and understanding. If you have any further questions or concerns, please feel free to contact our support team at support@whispir.com.
Nov 12, 13:09 AEDT

Update - We are continuing to investigate this issue.
Nov 12, 12:55 AEDT

Investigating - We have identified intermittent connectivity issues that are currently affecting our Whispir platforms across all regions. Our technical teams are actively investigating the matter and working to resolve this problem.

We apologise for any inconvenience this may have caused and appreciate your patience and understanding. If you have any further questions or concerns, please feel free to contact our support team at support@whispir.com.
Nov 12, 12:41 AEDT

Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

No incidents reported.