System Status
All Systems Operational
Australia Region (AU Instance) Operational
Whispir API Operational
Whispir Web Application Portal Operational
SMS Operational
Email Operational
Australia Region (IT Instance) Operational
Whispir API Operational
Whispir Web Application Portal Operational
SMS Operational
Email Operational
New Zealand (NZ Instance) Operational
Whispir API Operational
Whispir Web Application Portal Operational
SMS Operational
Email Operational
Asia Region (AP1 Instance) Operational
Whispir API Operational
Whispir Web Application Portal Operational
SMS Operational
Email Operational
Whatsapp Operational
Asia Region (AP Instance) Operational
Whispir API Operational
Whispir Web Application Portal Operational
Email Operational
SMS Operational
Americas Region (US Instance) Operational
Whispir API Operational
Whispir Web Application Portal Operational
SMS Operational
Email Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled Maintenance - AP Region Jan 28, 2025 07:00-08:00 AEDT
We wish to inform you that Whispir is scheduled for planned maintenance in your region on January 28, 2025, from 07:00 to 08:00 AEDT. We do not anticipate any service interruptions during this time.

We appreciate your understanding and will keep you updated throughout the process. Should you have any questions or concerns, please do not hesitate to contact us at support@whispir.com.

Posted on Jan 21, 2025 - 19:39 AEDT
Scheduled Maintenance - IT Region Jan 30, 2025 22:30-23:30 AEDT
We wish to inform you that Whispir is scheduled for planned maintenance in your region on January 30, 2025, from 22:30 to 23:30 AEDT. We do not anticipate any service interruptions during this time.

We appreciate your understanding and will keep you updated throughout the process. Should you have any questions or concerns, please do not hesitate to contact us at support@whispir.com.

Posted on Jan 21, 2025 - 19:44 AEDT
Scheduled Maintenance - AP1 Region Feb 4, 2025 07:00-08:00 AEDT
To maintain the highest standards and ensure the availability of our services, we would like to inform you that Whispir is scheduled for planned maintenance in the region on February 04, 2025 from 07:00 to 08:00 AEDT.

During this maintenance window, you may experience brief service interruptions or minor disruptions. Our team will work diligently to complete the maintenance as quickly as possible and minimise any downtime. We will keep you updated throughout the process.

If you have any questions or concerns about this scheduled maintenance, please feel free to reach out to us at support@whispir.com.

Posted on Jan 21, 2025 - 19:50 AEDT
Scheduled Maintenance - US Region Feb 6, 2025 16:00-17:00 AEDT
To maintain the highest standards and ensure the availability of our services, we would like to inform you that Whispir is scheduled for planned maintenance in the region on February 06, 2025 from 16:00 to 17:00 AEDT.

During this maintenance window, you may experience brief service interruptions or minor disruptions. Our team will work diligently to complete the maintenance as quickly as possible and minimise any downtime. We will keep you updated throughout the process.

If you have any questions or concerns about this scheduled maintenance, please feel free to reach out to us at support@whispir.com.

Posted on Jan 21, 2025 - 19:54 AEDT
Scheduled Maintenance - AU Region Feb 20, 2025 00:00-03:00 AEDT
We wish to inform you that Whispir is scheduled for planned maintenance in your region. The maintenance that was postponed on January 16 has been rescheduled to February 20, 2025, from 00:00 to 03:00 AM AEDT.

During this time, you may experience brief service interruptions. Our team is committed to completing the maintenance promptly to minimize any disruptions. We will keep you updated throughout the process.

Should you have any questions or concerns, please do not hesitate to contact us at support@whispir.com.

Thank you for your understanding.

Posted on Jan 21, 2025 - 19:30 AEDT
Past Incidents
Jan 22, 2025

No incidents reported today.

Jan 21, 2025

No incidents reported.

Jan 20, 2025
Resolved - This incident has been resolved.
Jan 20, 11:33 AEDT
Update - We are continuing to monitor for any further issues.
Jan 20, 11:33 AEDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 20, 10:51 AEDT
Investigating - We have identified an issue in sending messages in the IT instance. Our technical teams are working on this to resolve the issue.

We apologize for any inconvenience this may have caused and appreciate your patience and understanding. If you have any further questions or concerns, please do not hesitate to reach out to our support team at support@whispir.com

Jan 20, 10:04 AEDT
Jan 19, 2025

No incidents reported.

Jan 18, 2025

No incidents reported.

Jan 17, 2025

No incidents reported.

Jan 16, 2025

No incidents reported.

Jan 15, 2025

No incidents reported.

Jan 14, 2025
Completed - The scheduled maintenance has been completed.
Jan 14, 02:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 00:00 AEDT
Scheduled - We are writing to inform you about maintenance activities scheduled for January 2025. These activities are the result of extensive application development and enhancement work that began in August 2024. This upgrade program has been planned and executed to address the service issues encountered in recent months, enhance resilience, and provide increased scalability for the future.

These maintenance windows are set during periods of lowest customer activity and will be carried out in a way that minimizes service disruption. While we do not anticipate any outages, messaging delays, or service-impacting issues during these maintenance periods, customers should prepare to implement BCP services or processes to manage the low risk of potential problems. The dates and times are as follows:

Tuesday, January 14, 2025, from 00:00 to 02:00 AM AEDT.
Thursday, January 16, 2025, from 00:00 to 02:00 AM AEDT.
Tuesday, January 21, 2025, from 00:00 to 03:00 AM AEDT.

Whispir will send Status Page notifications at the beginning and end of each maintenance window as usual.

As always, Whispir values your business and aims to minimize planned maintenance, recognizing that these activities require planning and effort on your part. Our commitment to quality remains steadfast, and we appreciate your patience and understanding.

Dec 17, 23:12 AEDT
Jan 13, 2025

No incidents reported.

Jan 12, 2025

No incidents reported.

Jan 11, 2025
Resolved - We are writing to inform you that Telstra has resolved the delivery issue on their end. If you experience any further issues, please don't hesitate to reach out to support@whispir.com.

Thank you for your patience.

Jan 11, 02:09 AEDT
Monitoring - We’ve received confirmation that the Telstra Telco network is experiencing issues with latency and non-delivery. Their team is actively working to resolve the issue.
We will keep you updated with any further developments. Thank you for your patience.

Jan 10, 14:41 AEDT
Identified - As noted previously, we have identified delivery issues concerning Telstra-based numbers and handsets. We have escalated this matter to our partner provider for resolution and to gather further information regarding the situation.

While we await additional details, please do not hesitate to contact our team at support@whispir.com if you have any concerns or questions.

Jan 10, 12:22 AEDT
Investigating - We’ve identified delivery issues with Telstra-based numbers and handsets. This has been escalated to our partner provider for further investigation.

If you have any concerns or questions, please don’t hesitate to contact our team at support@whispir.com.

Jan 10, 11:43 AEDT
Jan 10, 2025
Resolved - This incident has been resolved.
Jan 10, 17:23 AEDT
Identified - Recently, we found an issue affecting the accuracy and performance of Message Reporting in the Platform. Our developers and engineering teams are actively working to resolve this quickly.

Should you have any questions or concerns, please feel free to reach out to our team at support@whispir.com.

Jan 10, 12:48 AEDT
Jan 9, 2025

No incidents reported.

Jan 8, 2025

No incidents reported.