We wish to inform you that Whispir is scheduled for planned maintenance in your region
Maintenance Window
Date: August 28, 2025
Time: 04:00 – 07:00 SGT
Duration: 3 hours
Service Impact
During this time, our platform (Web, API) and messaging channels (SMS, Email, Voice) may experience brief delays or intermittent availability for up to 5 minutes.
While the full 3-hour window is reserved for this activity, actual service interruptions will be brief and isolated.
To minimize disruption, we recommend that customers who plan to use the portal for message sending during this window have a Business Continuity Plan (BCP) in place.
If you have any questions or concerns, please contact our support team at support@whispir.com. Posted on
Jul 29, 2025 - 19:19 AEST
If you have any follow-up questions or require further assistance, please don’t hesitate to contact our friendly support team at support@whispir.com.
Aug 18, 15:12 AEST
Monitoring -
A fix has been implemented, and early signs are promising. We’re currently running a full suite of tests to confirm the success of our recovery efforts.
As mentioned earlier, we’re still conducting a comprehensive assessment of the incident and will provide a Post-Incident Report to all affected customers once complete.
If you have any questions or need further assistance, please don’t hesitate to contact our customer support team at support@whispir.com.
Aug 18, 14:05 AEST
Update -
Our services in the AP1 region remain impacted.
We sincerely apologise for the ongoing delay in service recovery. Our team is currently focused on restoration.
Given the extended duration of the outage, we strongly encourage all customers to activate their disaster recovery (DR) plans while we continue working towards resolution. We will notify all affected customers as soon as services are restored.
Please be assured that once recovery is complete, we will conduct a comprehensive investigation into the incident and share a detailed report with impacted customers.
If you would like to discuss your options or require assistance with DR plan sequencing, please contact our support team at support@whispir.com or reach out to your Customer Success Manager.
Aug 18, 13:46 AEST
Identified -
We’ve identified a critical event impacting all inbound communication channels and outbound messaging capabilities. As part of our recovery efforts, we will be conducting emergency maintenance, which will result in temporary downtime across our web portal, API, and SMPP-based services.
We sincerely apologise for the unexpected disruption and appreciate your patience as our team works diligently to restore full service.
If you experience any issues or require assistance, please don’t hesitate to contact our support team at support@whispir.com.
Thank you for your understanding.
Aug 18, 12:55 AEST
Investigating -
We are currently experiencing message delivery issues affecting both the platform and API on the AP1 instance. Our technical team is actively investigating and working to resolve the issue.
We appreciate your patience and will provide updates as soon as more information becomes available.
Aug 18, 12:00 AEST
Resolved -
This incident has been resolved.
Aug 16, 02:51 AEST
Identified -
We are currently experiencing delays in email delivery on the AP1 instance. Our engineering team is actively investigating the root cause and working to restore normal service as quickly as possible.
We will provide the next update within 1 hour or as soon as more information becomes available.
We appreciate your patience and understanding.
Aug 16, 02:00 AEST
Service Impact During this time, our platform (Web, API) and messaging channels (SMS, Email, Voice) may experience brief delays or intermittent availability.
To minimise disruption, we recommend that customers who plan to use the portal for message sending during this window have a Business Continuity Plan (BCP) in place.
This maintenance is part of our ongoing efforts to enhance performance, security, and stability. We appreciate your understanding and support.
If you have any questions or concerns, please contact our support team at support@whispir.com.