System Status

All Systems Operational

Australia Region (AU Instance) Operational
Whispir API Operational
Whispir Web Application Portal Operational
SMS Operational
Email Operational
Australia Region (IT Instance) Operational
Whispir API Operational
Whispir Web Application Portal Operational
SMS Operational
Email Operational
New Zealand (NZ Instance) Operational
Whispir API Operational
Whispir Web Application Portal Operational
SMS Operational
Email Operational
Asia Region (AP1 Instance) Operational
Whispir API Operational
Whispir Web Application Portal Operational
SMS Operational
Email Operational
Whatsapp Operational
Asia Region (AP Instance) Operational
Whispir API Operational
Whispir Web Application Portal Operational
Email Operational
SMS Operational
Americas Region (US Instance) Operational
Whispir API Operational
Whispir Web Application Portal Operational
SMS Operational
Email Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

AP1 Instance - Upcoming Scheduled Maintenance Notification (Part 1 of 2) Nov 17, 2025 06:00-06:10 AEDT

Dear Customer,

We’re reaching out to inform you of a planned two-part scheduled maintenance on the Whispir platform. This activity is essential to strengthening the long-term stability, reliability, and scalability of our database infrastructure — ensuring Whispir continues to deliver the trusted performance you depend on.
To minimise downtime and reduce the risk of service disruption, the work will be completed in two sequential phases, each involving a brief 10-minute interruption. Following the first phase, we’ll perform essential structural validation, and framework checks before proceeding with the second phase to ensure system integrity and optimal performance.

Maintenance Window #1
Date: Monday, 17 Nov 2025
Time: 06:00 AEDT
Duration: Up to 10 minutes

Maintenance Window #2
Date: Friday, 21 Nov 2025
Time: 06:00 AEDT
Duration: Up to 10 minutes

What to Expect
During each window, there will be brief service interruptions affecting access to the Whispir platform (Web and API) and messaging services (SMS, Email, and Voice). Outside of these short periods, the platform will remain fully operational.

We will issue two identical maintenance notifications from our Status Page — one for each phase — to accurately track and manage the scheduled work. Please note that both are part of a single coordinated maintenance effort designed to enhance the platform’s performance and reliability for the long term.
If you have critical workloads that depend on message delivery during the maintenance window, we recommend arranging an alternative backup service or notifying your customers in advance of the scheduled downtime.
Extensive precautions have been taken to minimise disruption and ensure a smooth transition. This upgrade represents a key step in our ongoing investment to future-proof the Whispir platform.
If you have any questions, please contact our Support Team at support@whispir.com.

Warm regards,
The Whispir Team
Posted on Oct 21, 2025 - 12:50 AEDT

AP1 Instance - Upcoming Scheduled Maintenance Notification (Part 2 of 2) Nov 21, 2025 06:00-06:10 AEDT

Dear Customer,

We’re reaching out to inform you of a planned two-part scheduled maintenance on the Whispir platform. This activity is essential to strengthening the long-term stability, reliability, and scalability of our database infrastructure — ensuring Whispir continues to deliver the trusted performance you depend on.
To minimise downtime and reduce the risk of service disruption, the work will be completed in two sequential phases, each involving a brief 10-minute interruption. Following the first phase, we’ll perform essential structural validation, and framework checks before proceeding with the second phase to ensure system integrity and optimal performance.

Maintenance Window #1
Date: Monday, 17 Nov 2025
Time: 06:00 AEDT
Duration: Up to 10 minutes

Maintenance Window #2
Date: Friday, 21 Nov 2025
Time: 06:00 AEDT
Duration: Up to 10 minutes

What to Expect
During each window, there will be brief service interruptions affecting access to the Whispir platform (Web and API) and messaging services (SMS, Email, and Voice). Outside of these short periods, the platform will remain fully operational.

We will issue two identical maintenance notifications from our Status Page — one for each phase — to accurately track and manage the scheduled work. Please note that both are part of a single coordinated maintenance effort designed to enhance the platform’s performance and reliability for the long term.
If you have critical workloads that depend on message delivery during the maintenance window, we recommend arranging an alternative backup service or notifying your customers in advance of the scheduled downtime.
Extensive precautions have been taken to minimise disruption and ensure a smooth transition. This upgrade represents a key step in our ongoing investment to future-proof the Whispir platform.
If you have any questions, please contact our Support Team at support@whispir.com.

Warm regards,
The Whispir Team
Posted on Oct 21, 2025 - 12:51 AEDT

AU Instance – Upcoming Scheduled Maintenance Notification (Part 1 of 2) Nov 24, 2025 01:00-01:10 AEDT

Dear Customer,

We’re reaching out to inform you of a planned two-part scheduled maintenance on the Whispir platform. This activity is essential to strengthening the long-term stability, reliability, and scalability of our database infrastructure — ensuring Whispir continues to deliver the trusted performance you depend on.

To minimise downtime and reduce the risk of service disruption, the work will be completed in two sequential phases, each involving a brief 10-minute interruption. Following the first phase, we’ll perform essential structural validation, and framework checks before proceeding with the second phase to ensure system integrity and optimal performance.

Maintenance Window #1
Date: Monday, 24 November 2025
Time: 01:00 AEDT
Duration: Up to 10 minutes

Maintenance Window #2
Date: Monday, 3 December 2025
Time: 01:00 AEDT
Duration: Up to 10 minutes

What to Expect
During each window, there will be brief service interruptions affecting access to the Whispir platform (Web and API) and messaging services (SMS, Email, and Voice). Outside of these short periods, the platform will remain fully operational.

We will issue two identical maintenance notifications from our Status Page — one for each phase — to accurately track and manage the scheduled work. Please note that both are part of a single coordinated maintenance effort designed to enhance the platform’s performance and reliability for the long term.

If you have critical workloads that depend on message delivery during the maintenance window, we recommend arranging an alternative backup service or notifying your customers in advance of the scheduled downtime.

Extensive precautions have been taken to minimise disruption and ensure a smooth transition. This upgrade represents a key step in our ongoing investment to future-proof the Whispir platform.

If you have any questions, please contact our Support Team at support@whispir.com.

Warm regards,
The Whispir Team
Posted on Oct 21, 2025 - 12:54 AEDT

US Instance - Upcoming Scheduled Maintenance Notification Nov 24, 2025 17:00-18:30 AEDT

Dear Customer,

We’re reaching out to inform you of planned scheduled maintenance on the Whispir US platform. This activity is essential to strengthening the long-term stability, reliability, and scalability of our back-end infrastructure — ensuring Whispir continues to deliver the trusted performance you depend on.


Maintenance window

Date: Monday, 24th November 2025 (23rd November 2025 EST)
Change Window: 17:00 AEDT (23rd 22:00 EST / 01:00 PST) - 18:30 AEDT (23rd 23:30
EST / 02:30 PST)
Impact Duration: Up to 30 seconds
Impact Time: Approx. 17:30 AEDT ( 23rd 22:30 EST / 01:30 PST)


What to expect

During the maintenance window our in-memory cache systems are being upgraded and, for a brief period of a few seconds during the maintenance window, incoming SMS Delivery Receipts may not be matched to the corresponding outbound message, resulting in some messages remaining in the Sent status on the Whispir platform. Note however that message delivery is not impacted and outgoing messages will be forwarded to the telecommunications provider and delivered to the recipient as normal. The Web portal and API services are not impacted by this maintenance.

If you have critical workloads that depend on confirmation of message delivery during the maintenance window, we recommend arranging an alternative backup service or notifying your customers in advance of the scheduled maintenance.

Extensive precautions have been taken to minimise disruption and ensure a smooth transition. This upgrade represents a key step in our ongoing investment to future-proof the Whispir platform.

If you have any questions, please contact our Support Team at support@whispir.com.
Posted on Nov 07, 2025 - 18:37 AEDT

AU Instance – Upcoming Scheduled Maintenance Notification (Part 2 of 2) Dec 3, 2025 01:00-01:10 AEDT

Dear Customer,

This is the second of two scheduled maintenance notifications for the Whispir platform. It is being issued to ensure our Status Page accurately reflects the upcoming maintenance activity and progress across both phases.

As previously communicated, this two-part maintenance is essential to strengthen the long-term stability, reliability, and scalability of our database infrastructure — ensuring Whispir continues to deliver the trusted performance you depend on.

To minimise downtime and reduce the risk of service disruption, the work is being conducted in two sequential phases, each involving a brief 10-minute service interruption.

Maintenance Window #1
Date: Monday, 24 November 2025
Time: 01:00 AEDT
Duration: Up to 10 minutes

Maintenance Window #2
Date: Wednesday, 3 December 2025
Time: 01:00 AEDT
Duration: Up to 10 minutes

What to Expect
During each window, there will be a brief service interruption affecting access to the Whispir platform (Web and API) and messaging services (SMS, Email, and Voice). Outside these short periods, the platform will remain fully operational.

If you have critical workloads that rely on message delivery during this time, we recommend setting up an alternative backup service or notifying your customers in advance of the planned downtime.

We have taken extensive measures to minimise disruption and ensure a smooth transition. This upgrade forms part of our ongoing investment in future-proofing the Whispir platform to deliver a faster, more reliable, and scalable experience.

For any questions or assistance, please contact our Support Team at support@whispir.com.

Warm regards,
The Whispir Team
Posted on Oct 21, 2025 - 12:56 AEDT

AP1 Instance - Upcoming Scheduled Maintenance Notification Dec 9, 2025 07:00-08:30 AEDT

Dear Customer,

We’re reaching out to inform you of planned scheduled maintenance on the Whispir AP1 platform. This activity is essential to strengthening the long-term stability, reliability, and scalability of our back-end infrastructure — ensuring Whispir continues to deliver the trusted performance you depend on.


Maintenance window

Date: Tuesday 9th December 2025
Change Window: 07:00 AEDT (04:00 SGT) - 08:30 AEDT (05:30 SGT)
Impact Duration: Up to 30 seconds
Impact Time: Approx. 07:30 AEDT (04:30 SGT)


What to expect

During the maintenance window our in-memory cache systems are being upgraded and, for a brief period of a few seconds during the maintenance window, incoming SMS Delivery Receipts may not be matched to the corresponding outbound message, resulting in some messages remaining in the Sent status on the Whispir platform. Note however that message delivery is not impacted and outgoing messages will be forwarded to the telecommunications provider and delivered to the recipient as normal. The Web portal and API services are not impacted by this maintenance.

If you have critical workloads that depend on confirmation of message delivery during the maintenance window, we recommend arranging an alternative backup service or notifying your customers in advance of the scheduled maintenance.

Extensive precautions have been taken to minimise disruption and ensure a smooth transition. This upgrade represents a key step in our ongoing investment to future-proof the Whispir platform.

If you have any questions, please contact our Support Team at support@whispir.com.
Posted on Nov 07, 2025 - 16:09 AEDT

AU Instance - Upcoming Scheduled Maintenance Notification Dec 11, 2025 00:00-01:30 AEDT

Dear Customer,

We’re reaching out to inform you of planned scheduled maintenance on the Whispir AU platform. This activity is essential to strengthening the long-term stability, reliability, and scalability of our back-end infrastructure — ensuring Whispir continues to deliver the trusted performance you depend on.


Maintenance window

Date: Thursday, 11th December 2025
Change Window: 00:00 AEDT - 01:30 AEDT
Impact Duration: Up to 30 seconds
Impact Time: Approx. 00:30 AEDT


What to expect

During the maintenance window our in-memory cache systems are being upgraded and, for a brief period of a few seconds during the maintenance window, incoming SMS Delivery Receipts may not be matched to the corresponding outbound message, resulting in some messages remaining in the Sent status on the Whispir platform. Note however that message delivery is not impacted and outgoing messages will be forwarded to the telecommunications provider and delivered to the recipient as normal. The Web portal and API services are not impacted by this maintenance.

If you have critical workloads that depend on confirmation of message delivery during the maintenance window, we recommend arranging an alternative backup service or notifying your customers in advance of the scheduled maintenance.

Extensive precautions have been taken to minimise disruption and ensure a smooth transition. This upgrade represents a key step in our ongoing investment to future-proof the Whispir platform.

If you have any questions, please contact our Support Team at support@whispir.com.
Posted on Nov 07, 2025 - 18:35 AEDT
Nov 11, 2025

No incidents reported today.

Nov 10, 2025

No incidents reported.

Nov 9, 2025

No incidents reported.

Nov 8, 2025

No incidents reported.

Nov 7, 2025

No incidents reported.

Nov 6, 2025
AP Instance - Upcoming Scheduled Maintenance Notification (Part 2 of 2)
Completed - The scheduled maintenance has been completed.
Nov 6, 07:10 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 07:00 AEDT
Scheduled - Dear Customer,

We’re reaching out to inform you of a planned two-part scheduled maintenance on the Whispir platform. This activity is essential to strengthening the long-term stability, reliability, and scalability of our database infrastructure — ensuring Whispir continues to deliver the trusted performance you depend on.

To minimise downtime and reduce the risk of service disruption, the work will be completed in two sequential phases, each involving a brief 10-minute interruption. Following the first phase, we’ll perform essential structural validation, and framework checks before proceeding with the second phase to ensure system integrity and optimal performance.

Maintenance Window #1
Date: Monday, 3 Nov 2025
Time: 07:00 AEDT
Duration: Up to 10 minutes

Maintenance Window #2
Date: Thursday, 6 Nov 2025
Time: 07:00 AEDT
Duration: Up to 10 minutes


What to Expect
During each window, there will be brief service interruptions affecting access to the Whispir platform (Web and API) and messaging services (SMS, Email, and Voice). Outside of these short periods, the platform will remain fully operational.

We will issue two identical maintenance notifications from our Status Page — one for each phase — to accurately track and manage the scheduled work. Please note that both are part of a single coordinated maintenance effort designed to enhance the platform’s performance and reliability for the long term.

If you have critical workloads that depend on message delivery during the maintenance window, we recommend arranging an alternative backup service or notifying your customers in advance of the scheduled downtime.

Extensive precautions have been taken to minimise disruption and ensure a smooth transition. This upgrade represents a key step in our ongoing investment to future-proof the Whispir platform.

If you have any questions, please contact our Support Team at support@whispir.com.


Warm regards,

The Whispir Team
Oct 21, 12:46 AEDT
Nov 5, 2025

No incidents reported.

Nov 4, 2025

No incidents reported.

Nov 3, 2025
NZ Instance - Planned Maintenance Notification
Completed - The scheduled maintenance has been completed.
Nov 3, 17:30 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 3, 17:00 AEDT
Scheduled - We’ll be performing a planned maintenance activity on our Messaging Gateway in the New Zealand (NZ) region. This involves carrier route changes for a specific carrier to meet updated carrier requirements.

We’ve already completed testing with the carrier and are ready to implement the change.

This work is expected to be seamless for your use of our platform. In the unlikely event of an issue, the change activities may take up to 5 minutes, although we’ve scheduled a 30-minute maintenance window. To prepare, we’ll fail over to redundancy routes. At worst, there may be minor delays in message delivery (MO and MT transmissions) and DLR processing from the carrier.

When
Date: Monday, 3 November 2025
Time: 7:00 pm – 7:30 pm NZDT
Duration: 30 minutes

Impact
No significant impact is expected. At most, there may be minor message delays during the maintenance window.


If you have any questions or concerns during this event, please contact our friendly support team at support@whispir.com.
Oct 30, 14:52 AEDT
AP Instance - Upcoming Scheduled Maintenance Notification (Part 1 of 2)
Completed - The scheduled maintenance has been completed.
Nov 3, 07:10 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 3, 07:00 AEDT
Scheduled - Dear Customer,

We’re reaching out to inform you of a planned two-part scheduled maintenance on the Whispir platform. This activity is essential to strengthening the long-term stability, reliability, and scalability of our database infrastructure — ensuring Whispir continues to deliver the trusted performance you depend on.

To minimise downtime and reduce the risk of service disruption, the work will be completed in two sequential phases, each involving a brief 10-minute interruption. Following the first phase, we’ll perform essential structural validation, and framework checks before proceeding with the second phase to ensure system integrity and optimal performance.

Maintenance Window #1
Date: Monday, 3 Nov 2025
Time: 07:00 AEDT
Duration: Up to 10 minutes

Maintenance Window #2
Date: Thursday, 6 Nov 2025
Time: 07:00 AEDT
Duration: Up to 10 minutes


What to Expect
During each window, there will be brief service interruptions affecting access to the Whispir platform (Web and API) and messaging services (SMS, Email, and Voice). Outside of these short periods, the platform will remain fully operational.

We will issue two identical maintenance notifications from our Status Page — one for each phase — to accurately track and manage the scheduled work. Please note that both are part of a single coordinated maintenance effort designed to enhance the platform’s performance and reliability for the long term.

If you have critical workloads that depend on message delivery during the maintenance window, we recommend arranging an alternative backup service or notifying your customers in advance of the scheduled downtime.

Extensive precautions have been taken to minimise disruption and ensure a smooth transition. This upgrade represents a key step in our ongoing investment to future-proof the Whispir platform.

If you have any questions, please contact our Support Team at support@whispir.com.

Warm regards,

The Whispir Team
Oct 21, 12:44 AEDT
Nov 2, 2025

No incidents reported.

Nov 1, 2025

No incidents reported.

Oct 31, 2025

No incidents reported.

Oct 30, 2025
IT Instance: Upcoming Scheduled Maintenance Notification – Part 2 of 2
Completed - The scheduled maintenance has been completed.
Oct 30, 03:10 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 03:00 AEDT
Update - We will be undergoing scheduled maintenance during this time.
Oct 14, 13:10 AEDT
Scheduled - We’re writing to let you know about a planned maintenance activity for the Whispir platform that will help us continue delivering a reliable and high-performing experience.



Maintenance Window #2
Date: Thursday, 30 Oct 2025
Time: 03:00 AEDT
Duration: Up to 10 minutes



What to Expect
As part of this upgrade, we’ll be making significant improvements to our core database systems. This will involve two very brief service interruptions during the maintenance windows:

One to prepare the system for the upgrade

Another to complete the transition to the improved environment

These short pauses are necessary to ensure the integrity of your data and performance of our platform. During those short periods, the platform (Web, API) and messaging services (SMS, Email, Voice) will be unavailable. Outside of the maintenance windows the platform will be fully accessible.

We’ve taken extensive measures to minimise any disruption and ensure service continuity. This upgrade is part of our ongoing commitment to enhancing the speed, reliability, and scalability of Whispir’s services.

If you have any questions or concerns, please contact our support team at support@whispir.com.

Warm regards,
The Whispir Team
Oct 30, 03:00 AEDT
Oct 29, 2025

No incidents reported.

Oct 28, 2025
IT Instance: Upcoming Scheduled Maintenance Notification – Part 1 of 2
Completed - The scheduled maintenance has been completed.
Oct 28, 03:10 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 03:00 AEDT
Update - We will be undergoing scheduled maintenance during this time.
Oct 14, 13:05 AEDT
Scheduled - We’re writing to let you know about a planned maintenance activity for the Whispir platform that will help us continue delivering a reliable and high-performing experience.



Maintenance Window #1
Date: Tuesday, 28 Oct 2025
Time: 03:00 AEDT
Duration: Up to 10 minutes



What to Expect

As part of this upgrade, we’ll be making significant improvements to our core database systems. This will involve two very brief service interruptions during the maintenance windows:

One to prepare the system for the upgrade

Another to complete the transition to the improved environment

These short pauses are necessary to ensure the integrity of your data and performance of our platform. During those short periods, the platform (Web, API) and messaging services (SMS, Email, Voice) will be unavailable. Outside of the maintenance windows the platform will be fully accessible.

We’ve taken extensive measures to minimise any disruption and ensure service continuity. This upgrade is part of our ongoing commitment to enhancing the speed, reliability, and scalability of Whispir’s services.

If you have any questions or concerns, please contact our support team at support@whispir.com.

Warm regards,
The Whispir Team
Oct 13, 18:03 AEDT
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