System Status

All Systems Operational

Australia Region (AU Instance) Operational
Whispir API Operational
Whispir Web Application Portal Operational
SMS Operational
Email Operational
Australia Region (IT Instance) Operational
Whispir API Operational
Whispir Web Application Portal Operational
SMS Operational
Email Operational
Asia Region (AP1 Instance) Operational
Whispir API Operational
Whispir Web Application Portal Operational
SMS Operational
Email Operational
Whatsapp Operational
Asia Region (AP Instance) Operational
Whispir API Operational
Whispir Web Application Portal Operational
Email Operational
SMS Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

AP Instance - Notice of Planned Service Maintenance Jun 3, 2026 00:00-02:00 AEST

Dear Customer,

We would like to inform you of an upcoming planned maintenance window scheduled for your region.

Maintenance Window
Date: 02/06/2026
Time: 22:00 - 00:00 SGT
Duration: 2 hours

API, SMS, and Email services will remain fully operational throughout the maintenance window.
The Whispir Web Application Portal may experience brief, infrequent outages during this time.

To minimise disruption, we recommend that customers who plan to use the portal for message sending during this window have a Business Continuity Plan (BCP) in place.

This maintenance is part of our ongoing efforts to enhance performance, security, and stability. We appreciate your understanding and support.

If you have any questions or concerns, please contact our support team at support@whispir.com.
Posted on May 21, 2026 - 19:08 AEST

AP1 Instance - Notice of Planned Service Maintenance Jun 5, 2026 00:00-02:00 AEST

Dear Customer,

We would like to inform you of an upcoming planned maintenance window scheduled for your region.

Maintenance Window
Date: 04/06/2026
Time: 22:00 - 00:00 SGT
Duration: 2 hours

API, SMS, and Email services will remain fully operational throughout the maintenance window.

This maintenance is part of our ongoing efforts to enhance performance, security, and stability. We appreciate your understanding and support.

If you have any questions or concerns, please contact our support team at support@whispir.com.
Posted on May 21, 2026 - 19:22 AEST

AU Instance - Notice of Planned Service Maintenance Jun 8, 2026 22:00 - Jun 9, 2026 00:00 AEST

Dear Customer,

We would like to inform you of an upcoming planned maintenance window scheduled for your region.

Maintenance Window
Date: 08/06/2026
Time: 22:00 - 00:00 SGT
Duration: 2 hours

API, SMS, and Email services will remain fully operational throughout the maintenance window.

This maintenance is part of our ongoing efforts to enhance performance, security, and stability. We appreciate your understanding and support.

If you have any questions or concerns, please contact our support team at support@whispir.com.
Posted on May 21, 2026 - 19:25 AEST

AP1 Instance - Notice of Planned Service Maintenance Jun 11, 2026 00:00-02:00 AEST

Update - We will be undergoing scheduled maintenance during this time.
May 21, 2026 - 19:12 AEST
Update - We will be undergoing scheduled maintenance during this time.
May 21, 2026 - 19:12 AEST
Scheduled - Dear Customer,

We would like to inform you of an upcoming planned maintenance window scheduled for your region.

Maintenance Window
Date: 10/06/2026
Time: 22:00 - 00:00 SGT
Duration: 2 hours

API, SMS, and Email services will remain fully operational throughout the maintenance window.
The Whispir Web Application Portal may experience brief, infrequent outages during this time.

To minimise disruption, we recommend that customers who plan to use the portal for message sending during this window have a Business Continuity Plan (BCP) in place.

This maintenance is part of our ongoing efforts to enhance performance, security, and stability. We appreciate your understanding and support.

If you have any questions or concerns, please contact our support team at support@whispir.com.
May 21, 2026 - 19:11 AEST

AU Instance - Notice of Planned Service Maintenance (Part 1 of 2) Jun 15, 2026 22:00 - Jun 16, 2026 00:00 AEST

Dear Customer,

We would like to inform you of an upcoming planned maintenance window scheduled for your region.

Maintenance Window
Date: 15/06/2026
Time: 22:00 - 00:00 AEST
Duration: 2 hours

API, SMS, and Email services will remain fully operational throughout the maintenance window.
The Whispir Web Application Portal may experience brief, infrequent outages during this time.

To minimise disruption, we recommend that customers who plan to use the portal for message sending during this window have a Business Continuity Plan (BCP) in place.

This maintenance is part of our ongoing efforts to enhance performance, security, and stability. We appreciate your understanding and support.

If you have any questions or concerns, please contact our support team at support@whispir.com.
Posted on May 21, 2026 - 19:15 AEST

AU Instance - Notice of Planned Service Maintenance (Part 2 of 2) Jun 18, 2026 22:00 - Jun 19, 2026 00:00 AEST

Dear Customer,

We would like to inform you of an upcoming planned maintenance window scheduled for your region.

Maintenance Window
Date: 18/06/2026
Time: 22:00 - 00:00 AEST
Duration: 2 hours

API, SMS, and Email services will remain fully operational throughout the maintenance window.
The Whispir Web Application Portal may experience brief, infrequent outages during this time.

To minimise disruption, we recommend that customers who plan to use the portal for message sending during this window have a Business Continuity Plan (BCP) in place.

This maintenance is part of our ongoing efforts to enhance performance, security, and stability. We appreciate your understanding and support.

If you have any questions or concerns, please contact our support team at support@whispir.com.
Posted on May 21, 2026 - 19:18 AEST
Jun 1, 2026

No incidents reported today.

May 31, 2026

No incidents reported.

May 30, 2026

No incidents reported.

May 29, 2026
IT Instance - Notice of Planned Service Maintenance
Completed - The scheduled maintenance has been completed.
May 29, 00:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 22:00 AEST
Scheduled - Dear customer,

We would like to inform you of an upcoming planned maintenance window scheduled for your region.

Maintenance Window
Date: 28/05/2026
Time: 22:00 - 00:00 AEST
Duration: 2 hours

API, SMS, and Email services will remain fully operational throughout the maintenance window.
The Whispir Web Application Portal may experience brief, infrequent outages during this time.

To minimise disruption, we recommend that customers who plan to use the portal for message sending during this window have a Business Continuity Plan (BCP) in place.

This maintenance is part of our ongoing efforts to enhance performance, security, and stability. We appreciate your understanding and support.

If you have any questions or concerns, please contact our support team at support@whispir.com.
May 21, 18:43 AEST
May 28, 2026
Australian AU region – SMS message processing issues with SenderID registrations
Resolved - The issue affecting SMS messaging in Australia’s AU regional instance has been resolved.

If you require any assistance or have further questions, please contact our Support team at support@whispir.com.
May 28, 16:06 AEST
Investigating - We are currently experiencing issues with message processing with SenderID registrations affecting SMS messaging in Australia’s AU regional instance.

Status: We are aware of the issue and are currently investigating.

Our teams are actively investigating the cause.

We will continue to provide updates as more information becomes available.

If you have any questions or concerns, please contact our support team at support@whispir.com.
May 28, 15:54 AEST
AU Instance - Planned Infrastructure Maintenance
Completed - The scheduled maintenance has been completed.
May 28, 03:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 01:00 AEST
Scheduled - Dear Valued Customer,

We’re writing to let you know about a planned maintenance activity for the Whispir platform that will help us continue delivering a reliable and high-performing experience.


Maintenance Window: 2 hours
Date: Thursday, 28 May 2026
Time: 01:00 AM AEST
Expected Service Impact: Expect a Full outage for up to 15 minutes at the start of the window across all services.
Impacted Services: Web Portal, API, SMS Messaging, Email Messaging


We will be performing scheduled infrastructure upgrades to enhance security and reliability within the AU regional instance.

During the first 15 minutes of the maintenance window, all Whispir services will be unavailable. Services will be restored once core maintenance activities are complete.

Any messages scheduled during the maintenance window will be automatically delivered once the initial outage period has been concluded.

If you have any questions or concerns, please contact our Support team at support@whispir.com.


Warm regards,
Whispir Team
Apr 29, 18:05 AEST
May 27, 2026
AP1 Instance - Planned Infrastructure Maintenance
Completed - The scheduled maintenance has been completed.
May 27, 08:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 06:00 AEST
Scheduled - Dear Valued Customer,

We’re writing to let you know about a planned maintenance activity for the Whispir platform that will help us continue delivering a reliable and high-performing experience.

Maintenance Window: 2 hours
Date: Wednesday, 27 May 2026
Time: 04:00 AM SGT
Expected Service Impact: Expect a Full outage for up to 15 minutes at the start of the window across all services.
Impacted Services: Web Portal, API, SMS Messaging, Email Messaging


We will be performing scheduled infrastructure upgrades to enhance security and reliability within the AP1 regional instance.

During the first 15 minutes of the maintenance window, all Whispir services will be unavailable. Services will be restored once core maintenance activities are complete.

Any messages scheduled during the maintenance window will be automatically delivered once the initial outage period has been concluded.

If you have any questions or concerns, please contact our Support team at support@whispir.com.



Warm regards,
Whispir Team
Apr 29, 18:03 AEST
May 26, 2026
New Zealand Region - Portal Access Issue
Resolved - Dear Customer,

We would like to inform you that the issue has been restored at approximately 26/05/2026 - 01:41 NZST.

We are continuing to monitor system performance, and will provide further updates once our investigation into the root cause is complete.
May 26, 00:01 AEST
Investigating - We are currently aware of an issue that is impacting portal access within the New Zealand region. Our team is actively monitoring the situation and working closely with our service providers to assess the scope and impact of the issue.

If you have any questions or concerns, please contact our support team at support@whispir.com.
May 25, 22:53 AEST
May 25, 2026
New Zealand Region - Intermittent Degradation of Message Delivery Service
Resolved - Dear Customer,

The issue affecting message delivery within the New Zealand region has been resolved.

If you require any assistance or have further questions, please contact our Support team at support@whispir.com.
May 25, 17:47 AEST
Monitoring - Dear Customer,

We have observed improvements in system performance; however, the issue remains intermittent. Our team continues to actively monitor and is conducting further tests to ensure full resolution. We will provide additional updates as soon as more information becomes available.

If you have any questions or concerns, please contact our support team at support@whispir.com.
May 25, 17:15 AEST
Update - Dear Customer,

We have observed improvements in service performance; however, message delivery continues to be intermittently impacted. Our team is actively monitoring the situation and working closely with our provider to fully resolve the issue.

We will provide further updates as more information becomes available.

If you have any questions or concerns, please contact our support team at support@whispir.com.
May 25, 12:24 AEST
Update - Dear Customer,

We are continuing to work with our providers. The issue has been identified, and recovery efforts are currently underway.

If you have any questions or concerns, please contact our support team at support@whispir.com.
May 25, 11:32 AEST
Identified - Dear Customers,

We are currently aware of an issue that is intermittently impacting message delivery within the New Zealand region. Our team is actively monitoring the situation and working closely with our service providers to assess the scope and impact of the issue.

If you have any questions or concerns, please contact our support team at support@whispir.com.
May 25, 11:12 AEST
May 24, 2026

No incidents reported.

May 23, 2026

No incidents reported.

May 22, 2026
Email API Performance Degradation
Resolved - Dear Customer,

The issue affecting the Email API has been fully resolved.

If you require any assistance or have further questions, please contact our Support team at support@whispir.com.
May 22, 16:17 AEST
Monitoring - Dear Customer,

We have implemented changes to help alleviate the issue; however, processing volumes remain higher than normal, resulting in slightly increased latency. Our team is actively monitoring the situation and will provide an update once services have fully returned to normal.

In the meantime, if you require any assistance, please don’t hesitate to contact our support team at support@whispir.com.
May 22, 15:50 AEST
Investigating - Dear Customer,

We are currently experiencing an issue impacting our Email API services. While the service remains operational and continues to process workflows, including common functions such as Email to SMS, performance has been degraded.

Transactions are still being processed; however, users may experience increased latency during this time.

If you need any assistance while we work through this issue, please don’t hesitate to contact our support team at support@whispir.com.
May 22, 15:11 AEST
IT Instance - Upcoming Scheduled Maintenance Notification
Completed - The scheduled maintenance has been completed.
May 22, 00:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 22:00 AEST
Scheduled - We would like to inform you of an upcoming planned maintenance window scheduled for your region.

Maintenance Window
Date: May 21, 2026
Time: 10:00 PM to 12:00 AM AEST
Duration: 2 hours

API, SMS, and Email services will remain fully operational throughout the maintenance window.
The Whispir Web Application Portal may experience brief, infrequent outages during this time.

To minimise disruption, we recommend that customers who plan to use the portal for message sending during this window have a Business Continuity Plan (BCP) in place.

This maintenance is part of our ongoing efforts to enhance performance, security, and stability. We appreciate your understanding and support.

If you have any questions or concerns, please contact our support team at support@whispir.com.
May 18, 17:14 AEST
May 21, 2026
Supplier Planned Service Maintenance - OneNZ
Completed - The scheduled maintenance has been completed.
May 21, 21:45 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 21:00 AEST
Scheduled - Dear Customer,

This is to notify you that mobile operator One NZ has informed us that there will be a scheduled maintenance for their network infrastructure involving their Firewall.

Please be informed that there will be a 45 minute network outage which will impact SMPP API (SMS, DLR, MO). No other network destinations are affected by this event.

Notification Details:
Impacted Services: SMPP API into One NZ
Start of Event: 21/05/2026 23:00:00 NZST
End of Event: 21/05/2026 23:45:00 NZST

If the maintenance period is extended or rescheduled for any reason, we will advise you accordingly.
May 20, 13:36 AEST
May 20, 2026

No incidents reported.

May 19, 2026

No incidents reported.

May 18, 2026

No incidents reported.

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