All TLS 1.2 enforcement project activities are now completed. Thank you to all customers for your engagement over the past months and for taking the required steps to improve the security posture of the Whispir platform.
Posted Nov 02, 2022 - 13:18 AEDT
Update
Update: We continue to implement our Phase 1 changes in each region. Please read the individual maintenance messages for these changes to stay up-to-date and ensure you have taken the appropriate action for your connection to our regional API endpoints for your service.
However, please note as part of Phase 2 of this program Whispir will decommission the legacy API endpoints on 11 October 2022, as described in the associated support articles and developer documentation. It is important that you have read the material in our communications on this topic and have taken appropriate action to avoid unexpected service disruptions.
Posted Aug 04, 2022 - 15:15 AEST
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jul 12, 2022 - 00:01 AEST
Update
We will be undergoing scheduled maintenance during this time.
Posted Jul 07, 2022 - 14:53 AEST
Update
We will be undergoing scheduled maintenance during this time.
Posted Jun 07, 2022 - 11:19 AEST
Update
We will be undergoing scheduled maintenance during this time.
Posted Jun 07, 2022 - 09:29 AEST
Update
We will be undergoing scheduled maintenance during this time.
Posted Mar 16, 2022 - 10:15 AEDT
Scheduled
This is to inform you that we will be migrating our API endpoints to new IP address ranges.
Important - This is related but different to TLS (SSL) v1.2 Upgrade for web browser users. If you connect to the Whispir platform through an API, please read through the following actions needed to ensure you can continue using the Whispir platform via API.
What do you need to know? Whispir is constantly working to ensure our platform is safe and secure so that we can provide the best possible service to our customers. Therefore, we are making some important changes to the TLS (SSL) protocol versions that Whispir supports.
As part of this uplift, we will also be performing the following actions - Migrating our API systems to new AWS services, which will impact the IP address ranges you connect to. - Decommissioning our legacy API systems (api.whispir.com), (apius.whispir.com) and (api-sni.whispir.com), which now are deprecated.
What are we doing? Phase 1, the remaining planned activities of Phase 1B -We will be migrating our non-legacy API endpoints to new IP address ranges. The permanently cutover activities were planned by region, for more detailed information please refer to the individual maintenance notification on StatusPage.
Phase 2 (11th October 2022) - The use of TLS protocols v1.0 and v1.1 to access the Whispir API will be disabled. The minimum TLS protocol version will be set to v1.2. - Our legacy API systems (api.whispir.com), (apius.whispir.com) and (api-sni.whispir.com), will be decommissioned.
Why are we doing this? It is important for us to enhance the reliability of our APIs and ensure that we protect our valued customers from security vulnerabilities.
What actions must I take? To avoid any possible disruption to your Whispir service, before 12th July 2022, follow the steps below to ensure that your API connections will not be impacted by our changes.
1. Ensure that you are connecting to the Whispir API using the correct regional endpoint
If you are accessing the API via api.whispir.com, this is a deprecated legacy endpoint and you must change your systems to access the correct regional endpoint.
The correct regional API endpoints are api.[region].whispir.com
2. Confirm IP allowlist is correct (if applicable) If you have implemented IP-based allowlisting (formerly known as whitelisting) you must ensure you have updated your IP allowlists to the new required IP ranges, and have a process in place to handle future updates.
No action is required if you have implemented domain-based allow-listing, or have not implemented any allow-listing.
3. Test connectivity using test API endpoints We have created temporary API endpoints for customers to test their systems against. These endpoints have an enforced minimum TLS version of 1.2 and are using the updated IP ranges.
This scheduled maintenance affected: Australia Region (AU Instance) (Whispir API), New Zealand (NZ Instance) (Whispir API), Asia Region (AP1 Instance) (Whispir API), and Americas Region (US Instance) (Whispir API).